Endgame Gear Warranty Support

Submit a warranty claim for your Endgame Gear product.
Please note that missing or incomplete information may delay your claim.

Warranty Support Form

Customer Information

Full Name *

Email *

Phone Number (optional)

We can only provide warranty support in the following regions: Europe, the United States, Canada, Australia and the United Kingdom. For all other regions, please contact the point of sale for warranty services such as repairs, returns, replacements and refunds.

Shipping Address

Street *

Postcode *

City *

State

Country *

Product Information

Which Endgame Gear product do you have? *

Serial Number *

Purchase Date *

Retailer *

Issue Description

What kind of issue are you having? (select all that apply) *

Please describe the issue in your own words *

Example: "Left mouse button double-clicks randomly", "No RGB lighting", etc. (max 500)

Required Uploads

Proof of purchase and at least one photo or video are required to process the warranty claim.

Maximum total upload size: 72 MB. Phone videos are often larger than this — if yours is, upload it to YouTube, Google Drive or Dropbox and paste the link in the video field instead.

Proof of Purchase / Invoice *

PDF, screenshot, or photo. We need to see your name, the purchase date and the product name.

Please provide at least a photo OR a video of the issue — you do not need to provide both. *

Photo(s) of the product / defect

Close-up & full product shot recommended.

Video demonstrating the issue

Upload a video file (MP4/MOV)… …or paste a link (YouTube / Drive / etc.)

Confirmation

I confirm that the information provided is accurate. *

I agree to the Endgame Gear warranty terms. *

I understand that my claim may be rejected if required uploads are missing. *

I am submitting this form as my digital signature. *

I agree that my details and data will be collected and stored electronically to answer my enquiry. Please note: You can revoke your agreement at any time for the future by sending an e-mail to [email protected]

Warranty

All Endgame Gear products include a limited warranty from the date of purchase. EU: 24 months. North America: 12 months. Other regions follow their respective local laws. Warranty applies to products purchased through authorized retailers or the official Endgame Gear website.

What the Warranty Covers

Manufacturing defects, electrical or mechanical failures not caused by misuse, component failures under normal use, firmware-related malfunctions.

What the Warranty Does Not Cover

Damage caused by misuse, accidents, or unauthorized modifications; cosmetic damage (scratches, dents, discoloration); damage caused by third-party accessories; normal wear and tear; products purchased from unauthorized sellers.

How to make a good video

Phone in one hand, mouse in the other. Start by showing the bottom of the mouse so we can read the serial number, then hold the mouse near your screen so we see both the mouse and the screen in the same shot. Show us the issue clearly.

What won’t work: blurry photos, screen recordings, weird angles, or a picture of the box. We need to see you holding the mouse and showing the problem on camera.

Warranty Notice

If you did not purchase your product directly from Endgame Gear and wish to claim a warranty, please contact the point of sale (retailer) where the product was purchased. Endgame Gear can only provide warranty service for customers with whom we have a valid purchase contract.